CodeGuard support
Tell us what's wrong and we'll take it from there.
Every request reaches a specialist for the module it concerns — static analysis, dependencies, dynamic scanning, pentest runs, or your account. Raise it from your panel, attach a screenshot if it helps, and follow the whole conversation in one place.
Have a CodeGuard account?
Your account is how you raise a request and how you read the answer — one place, with your company and licence key on file so we can match you to your workspace without asking. Written to us before? Sign up with the same address and that history is already there.
When you'll hear back
We set the priority from the category you choose and how the request reads. These are our first-response targets, measured from the moment a request arrives.
Urgent
Production impact
High
A workflow is blocked
Normal
Standard request
Low
Question or feedback
Helps us answer faster
- The scan, run or finding reference, if the request is about one.
- What you expected to happen, and what happened instead.
- The project or repository, and roughly when it ran.